Terms of Service

01What we do

We make ready-to-post brand videos: 3D product commercials with music and voiceover, created with computer graphics and AI tools under our direction. Your video wears your brand's identity: logo, colors, fonts and tone. Our brand only shows up in the free demo's watermark. Right now we offer the free demo and the pilot. Other formats, such as launch kits, subscriptions and extras, are available by written quote only.

02Free demo

• It's the opening of your brand's film, up to 15 s long, made just for it: your product and a film idea that's yours alone. It isn't the finished film, and it's free with no commitment.
• We make up to 4 a week, first come, first served. If we have a slot open that week, it arrives within 48 hours of you sending your brand's handle or website.
• The demo always carries our watermark: a transparent @deslanchou across the whole frame. It is only for you to evaluate: it may not be used in ads or published, and the watermark may not be cropped, covered or removed.
• We make the demo from your brand's public materials, such as the logo, photos and website, or from what you send us. When we're the ones offering the demo, we only send it with your OK; if you don't want it, we delete it. We don't publish your demo.
• The demo is for people with a brand or company. We may decline other requests.

03The pilot

• 1 film of 15–30 s with your brand, voiceover and music, vertical (1080×1920). In Brazil it costs R$490; outside Brazil, the price, currency and payment method are set in the written quote. The voiceover is made with AI: in organic posts, Meta asks whoever posts to turn on Meta's AI label.
• It includes 1 revision. The paid version comes clean, without the watermark.
• Ad use: included on Black 72h orders (Brazil). Otherwise, the ad license and its price are set in the written quote.
• A revision is one round of changes to the preview (copy, voice, music, pacing, colors or scene order) within the approved script. Changing the idea or the whole script counts as a new video.
• Black 72h (Brazil): orders paid by November 30, 2026, 11:59 p.m. (Brasília time) get the 15 s and 6 s cuts of the same film as a bonus, with no extension. From December 1 to 10, 2026, the pilot stays at R$490, without the bonus.
• In Brazil, a Christmas version of a delivered pilot costs R$190: we change the copy, voice and music.
• Agencies can hire us white-label at the same price as the pilot: the video comes without our brand, for the agency to deliver as its own work. The agency confirms it holds the rights to the end client's materials and answers to that client.

04Delivery times

• The pilot's clock starts when we have the payment and the complete assets: logo (PNG or PDF), product photos (phone shots work), the exact offer and the handle or URL for the end card. If you have them, also send your brand colors and fonts (or brand guide); if not, we take them from your website and profile.
• The preview arrives within 48 hours and the final film within 72 hours. Time the preview spends waiting for your reply doesn't count.
• Black 72h: for Black Friday (Nov 27), payment and assets by Nov 23, delivered by Nov 26; for Cyber Monday (Nov 30), payment and assets by Nov 26, delivered by Nov 29.
• If something outside our control delays delivery, such as a third-party service outage, we tell you right away and agree on a new deadline. If the new deadline doesn't work for you, we refund what you paid.

05Payment and invoice

• In Brazil, payment is by Pix to the company's account, and we issue a service invoice (nota fiscal).
• You can pay in full or, if we agree, half to book the slot and half when you approve the preview, before the final files.
• Production starts after payment (or the first half) and complete assets.

06Guarantee and cancellation

• Preview guarantee: on Black 72h orders, and whenever the guarantee is written in the quote, if you don't approve the preview, even after the revision, we refund what you paid in full. In that case we don't deliver the final files, and the preview may not be used.
• Cancellation: if you cancel before we start production, we refund what you paid in full.

07Your materials

• You confirm that you have the right to use everything you send us (logos, photos, brands, copy, music and images of people) and to use the video with your brand. If people appear in the images, you confirm you have their permission, or their parents' or guardians' permission if they are minors.
• The offer details (price, discount and conditions) are yours and must be true.
• If a third party complains about materials you sent, that is your responsibility, and you will reimburse us for any resulting losses.
• We use your materials only to make your video, as explained in our Privacy Policy.

08Using the video

• After full payment, you can use the delivered film and cuts with your brand, with no time limit: social media, website and presentations, plus paid ads when ad use is included or licensed.
• We keep our process, our tools and generic elements that may appear in other work, such as sets and effects. Your brand and your materials never go into another company's work.

09Our portfolio

We only show your video, your brand or your name on our profile, website or portfolio with your permission, which can be given by message. If you withdraw it, we take the content down from our channels within 15 days.

10What we don't do

• We don't make videos with illegal, misleading or offensive content, fake "was" prices, false scarcity or fake testimonials. In the video we make for you, third-party brands only go in with permission. A reseller can show the brand it resells, and an accessory can say which product it fits, but without imitating the manufacturer's campaign. We also never present an AI-generated image as a real photo of your product. We may decline or stop an order in these cases, refunding the value of what wasn't delivered.
• We don't guarantee ad approval by the platforms or sales results, which depend on factors outside our control.

11Limitation of liability

To the extent the law allows, our liability for an order is limited to the amount paid for it. This does not affect consumer rights.

12Changes to these terms

We may update these terms. Each order follows the version published on the payment date.

13Law and venue

These terms are governed by Brazilian law. The courts of Goiânia, State of Goiás, Brazil, have jurisdiction, without prejudice to a consumer's right to sue in their own domicile.

14Contact us

• Email: contato@deslanchou.com.br
• Instagram: DM @deslanchou

Deslanchou · CNPJ 59.731.002/0001-01 (Brazil) · Terms effective November 13, 2026.