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Deslanchou Português

Effective November 13, 2026

Data deletion

You can ask Deslanchou to delete your data at any time. This is also how you ask us to delete data we received through Instagram, Facebook or WhatsApp, including through our app on the Meta platform.

01How to ask

  1. By Instagram DM: send the word DELETE (or EXCLUIR) to @deslanchou from the same account you used with us.
  2. By email: write to contato@deslanchou.com.br with DELETE (or EXCLUIR) in the subject line and tell us the handle, phone number or email you used with us.

If the request is on behalf of a company, tell us its name. We may ask you to confirm that you are the data subject, only so we don't delete someone else's data.

02Response time

We reply within 15 days, confirming what was deleted and what had to be kept, and why.

03What we delete

  • the conversations we keep (DMs, WhatsApp, email and comments);
  • the materials you sent (logo, photos and other files) and the demos, videos and project files made with them;
  • your contact details (name, handle, phone number and email);
  • your entry in our prospecting list, if any.

04What we must keep

Invoices and payment records are kept for as long as the law requires, only to meet that obligation, and are deleted afterwards. The same applies to what is needed to exercise rights in legal proceedings. And to make sure you don't get any more messages from us, we keep only the minimum, such as the handle or number.

05What isn't up to us

Messages also stay in your account and on Meta's servers (Instagram, Facebook and WhatsApp), which follow Meta's policy; to delete them on your side, delete the conversation in the app. Videos you have already published on your channels are yours, and we can't delete them.

06Just stop the messages

If you only want to stop receiving messages from us, without deleting anything, reply STOP.

More details in our Privacy Policy. Deslanchou · CNPJ 59.731.002/0001-01 (Brazil).